Privacy Policy

STRICT AFTERCARE POLICY

WE PRIDE OURSELVES IN OUR METICULOUS APPLICATION OF EYELASH EXTENSIONS TO ENSURE YOUR NATURAL LASHES ARE NEVER COMPROMISED OR DAMAGED. WE REQUIRE ALL CLIENTS TO FOLLOW OUR AFTERCARE AND KEEP YOUR LASHES CLEAN AT ALL TIMES.

BEFORE ALL-NEW SETS AND INFILLS WE WILL BE CLEANSING YOUR LASHES WITH A LASH CLEANSER. 

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CANCELLATION POLICY

IF YOU HAVE PAID A DEPOSIT ONLINE AT THE TIME OF BOOKING AND CANCEL OR RESCHEDULE WITHIN 12HRS OF YOUR SCHEDULED APPOINTMENT REGARDLESS OF REASON, YOU WILL FORFEIT YOUR DEPOSIT PAID. WE RUN A TIGHT AND BUSY SCHEDULE SO PLEASE TRY TO GIVE US AS MUCH NOTICE AS POSSIBLE IF YOU NEED TO CHANGE, CANCEL OR RESCHEDULE.​

BOOKINGS CANCELLED WITH 12HRS + NOTICE WILL HAVE THE DEPOSIT HELD IN CREDIT TO USE AT A LATER DATE. THIS CAN BE TRANSFERRED TO ANOTHER PERSON AND IS VALID FOR GIFT VOUCHER PURCHASES, APPOINTMENTS, AND PRODUCTS.

BOOKING DEPOSITS WILL NOT BE REFUNDED

IF YOU NO SHOW UP FOR YOUR APPOINTMENT YOU WILL BE CHARGED 100% OF THE COST OF YOUR BOOKED APPOINTMENT. UNTIL THIS IS PAID YOU WILL NOT BE ABLE TO REBOOK WITH US.

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IF YOU DID NOT PAY A DEPOSIT BUT WE HAVE YOUR DETAILS ON FILE, WE WILL AUTOMATICALLY PROCESS THE REQUIRED AMOUNT. WE APPRECIATE YOUR UNDERSTANDING. 

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REFUND POLICY DUE TO REACTION 

AS WITH ANY BEAUTY TREATMENT COMES A RISK OF AN ALLERGIC REACTION OR IRRITATION OCCURRING. IF YOU EXPERIENCE ANY DISCOMFORT DUE TO AN ALLERGIC REACTION OR IRRITATION WE ADVISE YOU TO SEEK MEDICAL ADVICE AS SOON AS POSSIBLE AT YOUR OWN EXPENSE.

NO REFUND WILL BE GIVEN FOR YOUR TREATMENT.  

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LASH INFILL POLICY

INFILL APPOINTMENTS ARE REQUIRED EVERY 2-3 WEEKS. WE WILL NOT INFILL IF IT HAS BEEN LONGER THAN 4 WEEKS SINCE YOUR LAST APPOINTMENT. REGARDLESS OF THE TIMEFRAME SINCE THE LAST APPOINTMENT, YOU MUST HAVE AT LEAST 30-50% OF YOUR EXTENSIONS REMAINING.

IF YOU DO NOT MEET THESE REQUIREMENTS PLEASE BOOK A NEW SET.

WE DO NOT INFILL OTHER SALONS WORK - NO EXCEPTION

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LASH RETENTION POLICY

IF YOU EXPERIENCE A LOSS OF EXTENSIONS HIGHER THAN THE EXPECTED WITHIN 72 HRS OF YOUR APPOINTMENT PLEASE NOTIFY US WITHIN THIS TIME SO WE CAN INVITE YOU BACK INTO THE STUDIO TO CORRECT AND ACCESS WHY YOU ARE EXPERIENCING THIS PROBLEM. 

PLEASE NOTE - IT IS NORMAL TO LOSE APPROX 3-5 LASHES PER DAY, PER EYE.

 FAILURE TO DO SO WITHIN THIS TIME FRAME WILL REQUIRE AN INFILL APPOINTMENT TO BE BOOKED ONLINE AS FEES WILL APPLY.

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NO CHILDREN POLICY

DUE TO THE NATURE OF OUR WORK, OUR STUDIO, AND OUR INSURANCE POLICY, WE CAN NOT HAVE CHILDREN ATTENDING YOUR APPOINTMENTS WITH YOU. WE ALSO DISCOURAGE FRIENDS AND OTHER FAMILY MEMBERS ACCOMPANYING YOU AT YOUR APPOINTMENT DUE TO SPACE AND OTHER CLIENTS' COMFORT.  

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MOBILE PHONE POLICY

FOR YOU AND OTHERS AROUND YOU TO ENJOY THEIR APPOINTMENT, PLEASE SWITCH ALL MOBILE PHONES OFF OR ON SILENT. 

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